Lean & Operational Excellence

Twenty-five-plus years running multi-site distribution operations and deploying the improvement systems that make them better. Offerings below — each stands on its own.

OfferingsProcess discovery and improvement pipeline
A full study of the operation and its data to find where the value actually sits — separating symptom from cause, and what people complain about from what the numbers say. You receive a prioritized improvement pipeline: every opportunity sized, sequenced, with a named owner.Kaizen facilitation
Chartered, time-boxed improvement events run to a standard. Measurement is agreed with finance before the work starts, and follow-up runs weekly until every action closes, then 30, 60 and 90 days out.Kaizen facilitator training
Two weeks building your own facilitators — the framework first, then a live chartered event the cohort co-facilitates. A real problem, not a simulation.Facilitator coaching
What happens after the classroom. Each new facilitator is coached through their first event run alone.Lean Daily Management
The daily operating cadence — the critical few measures across safety, quality, delivery and cost, each with a baseline and a goal, posted where the work happens and walked by the team every morning against the day before.Training
Learning to see and the eight wastes. Value-stream and process mapping. Standard work. Leading versus lagging measures and the KPI waterfall. Visual management. Root-cause problem solving. Gemba walking and leader standard work.

Where this fitsAny operation that runs a repeating process. Distribution centers and multi-site networks are home ground — food, healthcare, industrial — but the method travels. If output swings shift to shift and nobody can say why, or one building performs and the rest don't, that's the work.Available direct, or as a subcontracted resource inside a firm's engagement.

Request informationSend a short note about the operation and what you're trying to fix, and I'll come back with how I'd scope it.

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Steve Simard is the principal of Mill Village Strategy Group. Twenty-five-plus years in distribution and supply chain — running multi-site networks and deploying operational excellence across the U.S. and Canada. Lean Six Sigma Black Belt. Earlier, years in healthcare distribution at Cardinal Health.

Mill Village Strategy Group · Francestown, New Hampshire
[email protected] · 603-831-8262